| Agent Position |
|
Bilingual (Eng/Japanese) Level 1
Conference Operator Agent
|
|
 |
|
Transaction Type |
|
In Bound
|
|
|
Description of Transaction |
|
As a Level 1 Conference Operator Agent, you will answer calls, gather and document participant’s information, and place callers into their respective conferences. Become a member of a professional customer service organization and help deliver high-quality conferencing services.
|
|
|
Average Transaction Length
( in seconds) |
|
90 |
|
|
Work Periods Available |
|
Monday – Friday: 7:00am-11:00pm EST
|
|
|
Peak Work Periods |
|
Monday – Friday: 8:00am-5:00pm EST Peak periods are typically: Feb. 15-March 15, April 15-May 15, July 15- Aug. 15, Sept. 1-19, Oct. 15-Nov. 15.
|
|
|
Mandatory Work Periods |
|
Minimum of 5 hours per week. *Please note hours may vary throughout the year, based on business needs.
|
|
|
|
Minimum Hours Of Work Per Week To Maintain Contract Status |
|
5
|
|
|
Length of Training In Hours |
|
24
|
|
|
|
Estimated Calls/Transactions Per Hour Being Offered |
|
25
|
|
|
Pay Per hour Being Offered |
|
$13
|
|
|
|
Special Incentives |
|
Pay rate is in Canadian Funds.
|
|
|
|
Type Of Contract Being Offered |
|
Ongoing Annual
|
|
|
Contract Length |
|
Annual
|
|
|
Preferred Work Experience |
|
-previous customer service experience -good computer experience.
|
|
|
Special Skills Qualifications |
|
*Bilingual in additional langage(s) is an asset, but not mandatory. Japanese is mandatory.
Here is the link to my web site where you can get a membership so you can see all the contract details and see the steps you need to do to apply for this contract.
http://www.xchangejobs.com/trussell/
Terry Russell
Community Sponsor
Live Meeting Host
CAA Customer Service Agent
|
|
|
|
